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Knowledge Base

Billing Statement Prefix Updates

Starting in December 2022, our company and Newfold Digital (formerly Endurance International Group) will change how the invoices appear on your billing statements. This update is important to ensure more consolidated information regarding how charges are displayed on your bank statements for a better understanding of our company's billing processes.

Simply put, before, you may have seen:

("EIG") + Our Company URL + Our Company Phone Number.

Now, when reviewing your card statements, you will see:

("WEB") + Our Company URL + Our Company Phone Number.

Who will be affected by this?

All NewFold Digital customers own several companies involved in the tech/web hosting industry, including our Company.

What is happening?

NewFold Digital and Our Company align how your payments appear on your account statements to alleviate unrecognizable transactions.

Why is this happening?

Since NewFold Digital is Our Company's Parent Company, WEB is responsible for the billing and transaction information, so your statements will now reflect this. 

What Should I do? 

Since this change will happen on the back end of the billing, you need to continue using your account services with an active payment method, and when the next billing occurs, you should see the changes reflected on your statements.